Privacy Policy

Privacy Policy
Last Updated: December 14, 2025

QAQ.TOP ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and Virtual Private Server (VPS) services.

1. Information We Collect
   To provide you with our services, we collect the following types of information:

1.1 Account Information: When you register, we collect your email address and password. If you require an invoice, we may collect your name or company details.

1.2 Payment Information: We do not store your full credit card numbers or sensitive payment credentials. All payments are processed by third-party payment gateways (e.g., Alipay, WeChat Pay, Stripe, Crypto). We only retain transaction IDs and payment status.

1.3 Service Usage Logs: To ensure network security and compliance with our Terms of Service, we automatically collect server access logs, including your source IP address, access time, and bandwidth usage data.

1.4 Communication Records: We retain records of your support tickets and email communications to provide customer service.

2. How We Use Your Information
   We use the collected information for the following purposes:

2.1 Service Provision: To provision servers, manage your account, and process payments.

2.2 Notifications: To send important service notifications, such as renewal reminders, maintenance notices, or IP blocking alerts.

2.3 Security & Fraud Prevention: To detect and prevent fraud, abuse (e.g., DDoS attacks, SPAM), and unauthorized access. We may use your IP address to verify your location during registration (anti-fraud checks).

2.4 Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure
   We do not sell your personal information. However, as a VPS reseller, we may share necessary data in the following limited circumstances:

3.1 Upstream Providers: In rare cases where an upstream datacenter requires verification for abuse complaints or specific activation requirements, we may need to provide limited service usage data.

3.2 Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect our rights and safety.

3.3 Business Transfer: In the event of a merger or acquisition, user data may be transferred as a business asset.

4. Data Retention and Security
   4.1 Retention Period: We retain your account information for as long as your account is active. Usage logs are typically retained for a limited period (e.g., 3-6 months) for security auditing and then deleted.

4.2 Data Security: We implement industry-standard security measures (SSL encryption, access controls) to protect your data. However, no method of transmission over the Internet is 100% secure.

5. Your Rights
   You have the right to:

Access and update your account information via the client area.

Request the deletion of your account (subject to active services and legal retention obligations).

6. Cookies
   We use essential cookies solely for the purpose of maintaining your login session and remembering your preferences (such as language selection).

7. Contact Us
   If you have any questions about this Privacy Policy, please contact us via our Support Ticket System.